Reference

Terms That Keep Your Account Secure

These terms set out what you agree to when you open and use a btjl account. They cover deposits via bKash, Nagad, and Rocket, how your account wallet works, and what we expect from both sides.

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btjl Terms That Keep Your Account Secure
HOW WE HANDLE THIS

Account Security and Data Under These Terms

Your account data and wallet details are held under the terms you accepted at registration. Here is how we manage the key areas that matter most.

Data Retention We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable rules in eligible regions.
Wallet Verification Your bKash, Nagad, or Rocket wallet is tied to your account name. If a mismatch is detected during a withdrawal, we pause the transfer and notify you to correct the detail before it proceeds.
Account Security Your account is protected by OTP-based login. Each session on mobile or desktop requires a one-time code sent to your registered number — no session persists without it.
Requesting Changes To update your registered wallet number or request account closure, contact support via live chat or email with your verified account details. We process confirmed requests within two business days.
TERMS HELP CHANNEL

Reach Us About Your Terms Query

If you have a question about these terms — a specific clause, a transaction dispute, or an eligibility question — our support team can walk you through it. You can reach us via live chat inside your account dashboard, by email, or through our Bangladesh support line. We aim to respond to terms-related queries within one business day.

Live Chat Open your account dashboard and tap the chat icon. Our support team handles terms and account queries during published hours.
Email Support Send your terms or dispute query to our support address. Include your registered bKash, Nagad, or Rocket number so we can locate your account.
Account Dashboard Most account and wallet queries — including transaction history and verification status — can be resolved directly inside your account settings page.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to your account and wallet.

Yes. All three wallet methods are covered under the same account terms. Deposit and withdrawal rules apply equally regardless of which wallet you use.

We pause the withdrawal and send you a notification. You will need to contact support to correct the mismatch before the transfer can be completed.

Access depends on whether btjl services are permitted under the laws of your location and eligible region. Check your local rules before opening or continuing to use an account.

Contact support within 30 days of the transaction date. Provide your account details and the transaction reference. We review disputes and aim to respond within one business day.

Yes. We publish updates to these terms and notify account holders. Continuing to use your account after a published update means you accept the revised terms.

Send a request via live chat or email with your verified account details. We process account closure and data requests within two business days of confirmation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.